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FAQs

We’ve provided a list of answers to questions we frequently receive regarding our services and other activities related to the cremation process. If you don’t see the answer to your question here, feel free to contact us for more information. We’d be happy to give you more information and clarify any of your concerns.

 

Why are Armstrong Family’s prices so much lower than others?

Armstrong Family is entirely owned by members of the Armstrong Family, and does not have to pay stockholders or corporate management in a distant city. We also have a low overhead , having owned our facilities for many years.

Is it necessary to come into the office to complete arrangements?
No, everything may be handled by telephone, fax, or mail, but of course you may come into our office to complete arrangements. We are available 7 days a week.

How long does the process for a simple cremation take?
We will respond and immediately transfer remains to our facility. It general takes a week or more to process the necessary documentation with the attending physian, cororner, and county health department. After this is completed the cremation can proceed, and it is generally takes 2 weeks after the death occurs for the ashes to be available.

Can this process be speeded up?
Yes it can, but additional fees must be paid for rush handling.

How long does it take to receive certified copies of the death certificate?
Once a death certificate is signed by the attending physican, the mortuary then files it with the county health department who then produces the certified copies. This whole process usually takes around 2 weeks.

How many copies of the death certificate do I need?
They are needed for handling the financial affairs of the deceased. Typically a certified copy is needed for bank accounts, stock certificates, life insurance, clearing title to real property, etc. Once you have determined how many you need Armstrong Family will order them for you.

If I receive the ashes from you, what are they placed in, and what can I do with them?
The ashes will be placed in a plastic utility urn at no additional charge. You can take them to a cemetery, keep them at home for temporary storage, bury them at sea 500 yards off the coast, or scatter them on private property when no prohibition exists, and you have written permission of the property owner. The ashes may also be divided up, but each set of ashes must have a "Permit of Disposition of Human Remains." Armstrong Family can obtain this for you.

When can I speak with your office?
For information, please call our office seven days a week, between 8:30 AM and 5:00 PM (Mon – Fri), or 8:30 AM and 4:30 PM (Sat, Sun., Holidays).